Agile UX – Revolving Door Sessions (Rinse and Repeat)

First the fun part — here’s what we do for team building after a product launch …….  a two hour speedboat ride on the Willamette up to the abandoned paper mill in Oregon City….

The Tripwire R&D Team celebrating product launch with Willamette Jet Boats – (The author is in the background getting hosed)

I’ve been reflecting on the Agile principle:  Responding to change over following a plan… Read More

UX Lab Rats – Establishing a UX Revolving Door Practice with Customers

When I joined Tripwire a year ago to “do User Experience (a.k.a.UX)” — literally right off the road from designing mobile freight logistics management tools for truck drivers,  I knew I’d be jumping into something different and challenging.  But I really  had no idea.     What I did not fully realize,  is that in the IT security and compliance business there is not just  “lots of data to make sense of “.    Oh, no….. there is a constant broadcast of sound and fury in the form of event logs that may or may not signify something, plus a ton-and-a-half of  other STUFF – devices, platforms, applications, policies, owners, geographies, compliance requirements *phew* – that administrators have to keep track of.  No wonder, that people who are responsible for controlling the security of their IT infrastructure can get totally hassled and overwhelmed.

Really Sweet UX Lab Rat Shirt

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Yellow means caution….

It is amazing how a seemingly little thing can have such a big impact on a design.  Take for example, the difference between “yellow” and “lt. yellow”  (default colors we must use for our UI).

“Yellow” is close to :  FFFF00  and  “LT Yellow” is close to: FFFFBE  if you want to check them at a really cool site :   This all started with the need to “zebra-stripe” a table in a handheld UI to make it easier to discern a list of data.    I looked at the colors available and suggested that we use “lt yellow” since it was the most subtle of the colors — I just wanted a slight hint of something to make it easier to see another line.   Somewhere, someone – before testing — decided that “lt yellow” was way too subtle “you can hardly see it!! Users won’t be able to”  — so we tried “yellow” instead.

Watch what happened here: ( it’s short)

“Yellow” was too much.  It was misread as a highlight — something to pay special attention to, rather than just a background color.